SHIPPING POLICY
If your ordered item is in stock, it will sent to you within 1-2 working days, with a tracking reference. If the item is out of stock, this will require time for us to fulfill your order, and will notify you via email with a tracking reference (this does not refer to one-off-pieces).
Deliveries within the Republic of Ireland are FREE.
We are delighted to ship overseas at the following rates:
UK & North Europe: €17.50 – €26.00 (depending on weight), allow 3-5 working days.
Rest of Europe & Canada: €19.50 - €35.00 (depending on weight), allow 5-7 working days.
Email (info@annettelappinfinejewellery.ie) for confirmation.
We use registered deliveries via An Post, the Irish Mail Service for our Irish, UK & Europe deliveries. We use Fedex & UPS for deliveries to the Rest of World. Please be sure to give your full address, including Eircode/Postal Code/Zip code when placing your order. This address must be a location where the goods can be signed for, as all deliveries are fully insured. As such, each delivery must be signed for, as proof of receipt. Our prices include Irish VAT @ 23%. VAT will apply to countries within UK & Europe. Any orders outside of these zones are exclusive of Irish VAT but tax and duties at the time of importation into international countries is the sole responsibility of the purchase .
CLICK & COLLECT
If there is an item of jewellery that you have viewed online, you are very welcome to purchase and collect from our store, or where an item has been pre-ordered/commissioned we can schedule for you to collect when your order is fulfilled at an arranged day/time.
RETURNS POLICY
It is possible to return purchases within 28 days of signed receipt for exchange or refund. Where an item has been commissioned (handmade to order), manufactured, adjusted and/or engraved, exchange will not be possible. We do not refund OR exchange Gift Vouchers for cash.
In the unlikely event that you wish to return goods to us, we are happy to help, please contact us immediately by email (info@annettelappinfinejewellery.ie) or alternatively you can visit our shop or phone us on (+353) 047 38088.
On receipt of your email we will respond to you with further instructions. Only unworn and undamaged pieces of jewellery can be returned, in their original condition and original packaging.
This does not affect your statutory rights.
Annette Lappin Fine Jewellery is not responsible for costs for return of item, or for the item reaching us safely. International taxes and duties that have been paid on receiving an item cannot be refunded by Annette Lappin Fine Jewellery.
We strongly recommend that you utilise a reliable delivery service, as we do not accept any responsibility for goods which have been stolen, lost or damaged while being returned to us.
We ask that you use the following address for returns:
Annette Lappin Fine Jewellery, 21 Glaslough Street, Monaghan,
Co. Monaghan, H18 XH28, Ireland.